For hygiene and safety reasons, sealed products that have been opened are not eligible for reimbursement unless they are defective.Ĭurrently CHANEL boutiques do not accept returns for orders placed on the CHANEL online Boutique. You will receive a confirmation email when your return is processed and your refund will received within 3-5 business days. Your return order will be received within 3-5 business days and then processed within 1-2 business days. Please pack your parcel including the samples in their original packaging, along with the packing list and follow the instructions provided by Client Care.ģ. A Client Care Representative will assess and validate the return and provide a prepaid return label to be attached to your parcel.Ģ. Please contact our CHANEL Client Care representatives online or by calling 1300 242 635, Monday-Friday 9am-6pm, Saturday 10am-4pm AEST (excluding Public Holidays).
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In order to receive a full refund, simply follow the instructions below.ġ. However, if you wish to return the Product(s), you have the right to do so within 30 days of receiving your order. We hope that you will be delighted with your order. WHAT ARE YOUR RETURN / EXCHANGE POLICIES ? Please note, Express delivery is between 1-2 business days, and all deliveries require a signature.
CHANEL is pleased to offer complimentary express delivery for all orders.ĬHANEL offers the following delivery option Express Delivery All orders placed on the Official Online Boutique are uniquely packaged by CHANEL and delivered in Australia.
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